About Us

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About Us 2018-01-25T10:58:39-04:00

Our Facility & Philosophy

Your pet’s physical and mental well-being is our top priority. We pledge to treat each animal entrusted to us with the highest level of compassion and respect, and will always strive to minimize stress for your pet while they are in our care. We value an educated staff that embraces animal care industry best practices so that we can provide the highest quality services and a comfortable experience for both you and your pet.

Our large animal-care campus is conveniently located in downtown Charlottesville, the facility includes 20,000 square feet of indoor space and 7,200 square feet of outdoor play areas dedicated to our four service areas: boarding, grooming, day camp and training. Within our campus there are four separate indoor play areas and six separate outdoor play areas, including fun, dog-friendly features like climbing structures, jumps and a dog bone shaped pool. Our cat lodging area is located in a separate portion of the building, away from our canine guests and with plenty of natural light and room for our guests to stretch their legs.

We do all we can to keep the pets in our care healthy, happy and safe. Our Day Camp facility utilizes a specialized HVAC system to minimize allergens, bacteria and viruses such as Kennel Cough, canine influenza and flu viruses. We have a fixed back-up generator to maintain climate control when there are power outages and we follow industry-standard best practices for sanitation.

Have any questions or concerns? Stop by any time during business hours for a tour or feel free to contact us with any questions you may have.

Best of C’VILLE Winner eight years running!

Daily Progress Reader’s Choice seven years running!

Hear What Our Guests Have to Say About Us:

“. . .When I first took my dog Max there, he was a skittish rescue who had some problems at another doggie day care out of the area. Apprehensive I took Max to Pampered Pets to try day care again after moving to Charlottesville. They were fantastic!

When I first started taking Max in, they wanted to know all about his history and worked with him accordingly. He always comes home tired and I get daily reports on his activity and who he played with. . .”

Max's Dad
“We take our dog to pampered pets for training and for the day camp and its hands down a fantastic place. They clearly care and love the animals that visit.”
Loki’s Mom
“My Boys Brutie and Brownie love love love the people at Pampered Pets! They treat them so well there! I cannot say enough about the staff in Day Camp and also Charlie and other office staff who also helps me over the phone when I call!”
Brownie & Brutie’s Mom
“Butters got a wash and cut here today and she looks amazing! The customer service was great and the price was fair. Butters looks adorable and she seems very happy!”
Butters’ Mom
“I love how excited Baxter gets when he knows it’s a Pampered Pets day. He can hardly wait! The staff is great. He loves all of them and he gets such great care and attention there. I’m so impressed by the facilities. The new yard and the pools are fantastic fun for the dogs. Baxter comes home worn out and ready for a good sleep!”
Baxter’s Mom
“My sweet big lab puppy had a great first day. Dawn, Pam and the other staff were attentive, courteous and treated her like she was royalty. I love the midday break and small ratio of dogs to handlers. Not to mention the facilities are extraordinarily clean and calm given it is a dog camp. I look forward to bringing Frannie back.”
Frannie’s Mom
“Mary Jane is doing terrific! Thank you so much for taking care of her while I was in Mexico! I knew I could relax with such a great group of people caring for my old lady beagle. I was especially pleased to see that Kaicee has joined your team since I know what wonderful work she’s done at the CASPCA. It was a huge relief for me to see I was leaving Mary Jane with someone who knows her and cares so much for every animal in her charge.
Mary Jane’s Mom
“Mr. Scruff always enjoys his visits to Pampered Pets and being home again. You all take excellent care of him and for that we are very appreciative. Thank you and all the Pampered Pets staff for making his visits and stay wonderful.”
Mr. Scruff’s Mom
:. . .Eli is very new-person-shy, and I was worried about his ability to let people he didn’t have much experience with take care of him. Your staff was terrific. By the time I picked him up, he was even letting someone on your staff who hadn’t worked with him before put his halter on him–something he refused when I first brought him by for a “warm-up” visit before his stay.

I feel great knowing that he’ll do well at Pampered Pets on future stays, thanks to your kind and experienced staff!”

Eli’s Mom
“We were very pleased with the care everyone at Pampered Pets gave to our cat, Cleo. We were especially grateful for the fact that you were willing to give her the medicine that was prescribed for her at the last minute before we left. Thanks for your good work!”
Cleo’s Family