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Our Team 2017-08-01T09:13:12+00:00

The Pampered Pets Team

We know and love pets! Looking for a dedicated animal-loving crew who is committed to caring for your pet as if he or she were one of their own? You’ve come to the right place! Our full-time team members have an average of more than 10 years of pet care experience. We take great pride in our ongoing staff education. Each of our team members receive training in positive-reinforcement and fear-free animal handling, pet health and behavior and emergency preparedness.

Learn How You Can Join Our Team

Our Leadership Staff

Jim Brown
Jim BrownOwner-General Manager
Joined Pampered Pets: 2006

Best Part of the Job: Seeing the important role our four-legged guests play at every stage of their family’s lives.

When not at Pampered Pets, Jim and his wife Betsy can be found: in Deltaville, VA, relaxing on the Chesapeake Bay.

Favorite thing to do with your animal companion: Walking and playing fetch with Gigi, my yellow lab.

Where are you originally from? Sarasota, Florida.

Experience, education, & certifications: A love of dogs and 30 years of accounting and business experience led me to Pampered Pets.

Valerie Balwanz, PMCT, CPDT
Valerie Balwanz, PMCT, CPDTTraining and Behavior Services Manager
Joined Pampered Pets: February 2015

Passion: Crafting and dog training

Best Part of the Job: Being a liaison between dogs and people – interpreting the dog’s world for the owner and helping the dog learn to live in our world.

When not at Pampered Pets, Valerie can be found: At home, reading Dr. Seuss’s Fox In Sox to her daughter.

Where are you originally from? Well, let’s just say I wasn’t born in the South but I got here as fast as I could.

Experience, education, & certifications: PMCT (Pat Miller Certified Trainer), CPDT-KA (Certified Professional Dog Trainer-Knowledge Assessed)

Robin Zemmel
Robin ZemmelAnimal Care Manager
Joined Pampered Pets: February 2013

Passion: I would love for all the homeless dogs to find forever families.

Best Part of the Job: Being around dogs all day. Taking care of them while boarding with us, playing with them, loving them.

When not at Pampered Pets, Robin can be found: At home enjoying time with my two pups Shiloh and Maya. They keep me busy and company. My 2 children are grown and on their own, so I’m glad I have my dogs.

Where are you originally from? Queens, NY

If you were an animal, what would you be? A service dog so I could help people.

Experience, education, & certifications: Medical & Veterinarian Assistant Degree (Biscayne Paramedical Institute 1979-1980); Vet assistant (1980); Southeast Vet Lab “Urinalysis, Simple, Practical, and Forgotten” and “Basic Veterinary Hemotology” (1983); Maddie’s Institute “Canine Body Language in the Shelter” and “Seniors and Shelters, Looking After Geriatric Pets in Shelters and Getting Them Adopted” (2014); Pet Tech CPR and First Aid Certified (2015)

Ramona Shifflett
Ramona ShifflettGeneral Manager Assistant
Joined Pampered Pets: August 2006

Best Part of the Job: The best part of coming to work here is getting to meet all my new (and old) friends when they come to visit. I love seeing them come in the door and run to greet me—it makes my day!

When not at Pampered Pets: Allie (my dog), my husband Mike, and I can be found in the country looking for wildflowers or mushrooms.

If you were an animal, what would you be? As strange as it seems, I think I would like to be a whale. They have families, they play, they travel and they don’t even have worry about heating costs since their blubber keeps them warm.

Favorite thing to do with your animal companion: Hugging! My dog, Allie, never really learned how to play but she is the “queen of hugs”.

Where are you originally from? Originally, I was born and raised in Cape May, New Jersey.

Experience, education, & certifications: Pet Tech First Aid & CPR Certified (2015-2017); Poison Helpline: Know When to Feast & When to Fret – Foods Toxic to Pets (0214); University of Edinburg Online Course: Animal Welfare & Behavior; Duke University Pet Care Services Association: Pet Care Technician Program (2010); Red Cross Pet CPR & First Aid (2008-2012)

Missy Vaclavicek
Missy VaclavicekDay Camp Manager
Joined Pampered Pets: August 2014

Passion: I have two: being a mom to a great kid and being a voice for animals in need.

Best Part of the Job: I get to play with dogs all day! ‘Nuff said.

When not at Pampered Pets, Missy can be found: Cheering on her son at a sporting event or helping to reunite lost pets with their families.

If you were an animal, what would you be? A momma bear.

Favorite thing to do with your animal companion: I will be working with one of my dogs (Oscar) to hopefully learn to be a therapy dog.

Experience and Education: I have spent the last 25 years working with and learning about animals in various positions and places, including boarding / grooming facilities, as an Animal Control Officer, at the Charlottesville-Albemarle SPCA, and in a pet food store.

Bianca Woodson
Bianca WoodsonAdministrative Assistant
Joined Pampered Pets: March 2000.

Passion: Working hard and helping others.

Best Part of the Job: Working with the pets and the animal-loving employees.

When not at Pampered Pets, Bianca can be found: At home!

If you were an animal, what would you be? A monkey!

Favorite thing to do with your animal companion: Being couch potatoes together.

Where are you originally from? Charlottesville, Virginia.

Education and Experience:
Worked in the accounting field for 15 years prior to joining Pampered Pets. Degree in Accounting, National Business College (1988). I have over 16 years of experience working in the Pet Care industry and over 9 years of experience working in the Pet Grooming industry. Certifications: Pet Care Technician (2005), Red Cross Pet CPR & First Aid Certified. Dog Grooming and Styling Nash Acadmeny (2009).

Samantha Kleff
Samantha KleffGrooming Manager
Joined Pampered Pets: March 2013

Passion: Pets!

Best Part of the Job: Making especially scruffy dogs look beautiful again.

When not at Pampered Pets, Sam can be found: Playing on the computer or hanging out with her dogs and birds.

If you were an animal, what would you be? A horse.

Favorite thing to do with your animal companion: Snuggling with the pups!

Experience and Education: I actually have an Associates Degree in Computer Networking from East Coast Polytechnic Institute but have more than fifteen years hands-on experience with animals. I trained alongside a master groomer for five years and have held positions at a pet store, veterinary office and in a grooming salon.